Cliqenect ICT Solutions

Installers of CCTV Surveillance equipment for home and office

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Service Terms of Use

Cliqenect CCTV and Access Control Terms and Conditions

 Definitions

‘Agreement‘ means the Offer of Sale, specification document, price document, acceptance document together with these Terms and Conditions of Trading which constitute the agreement between the Company and the Customer.

‘Company’ means Cliqenect Limited.

‘Security System’ means any equipment, work described in the Offer of Sale and equipment, and work carried out from time to time on behalf of the customer or to a third party under the order of the customer.

‘Completion Date’ means the date when the tasks required by the customer to be carried out has been executed by the Company and signified by the issue of a Completion Certificate which shall be conclusive evidence. In the case of “supply only” this means the date on which any materials are delivered to the customer.

‘Normal Working Hours’ means the hours of 9:00am to 5:00pm Monday to Thursday, except for Public and National Holidays.

‘Customer’ means client, subscriber, organization, limited liability company, corporation, sole proprietor(s), partnership who agree to use the security services offered by the company, or anyone who agrees to these terms of trading and instructs the company to carry out work on their behalf or to a third party.

General

These Terms and Conditions of Trading refer to the outright sale of goods and services to the customer. Where the company makes arrangements to provide the customer with a lease facility these terms and conditions may be varied and customers must make reference to the leasing agent’s terms and conditions.

 Agreement Acceptance

These Terms and Conditions of Trading set down the conditions by which the Company will provide goods and services for the provision of security services to the customer or to any third party on behalf of the customer. By accepting these terms and Conditions the parties agree to be bound by this agreement. Where the customer issues an instruction to proceed with the offer of work and fails to return a signed copy of the sales agreement acceptance document within 5 working days from the commencement of work the customer shall be deemed to have agreed to be bound by the Terms and Conditions of Trading as agreed herein.

Price Quotation

All price quotes are valid for a period of 30 days – otherwise prices are subject to those ruling on date of delivery. Prices quoted do not include re-decoration or relaying of carpets or any other work other than that stated within the sales agreement.

Installation

Company agrees to install equipment listed in a workman like manner in accordance with the following conditions:

  1. Customer will make premises available without interruption during Company’s normal working hours, 9:00 a.m. to 5:00 p.m., Monday through Thursday, excluding holidays.
  2. Customer understands that the installation will necessitate drilling into various parts of the premises. Company intends generally to conceal wiring in the finished areas of the premises, however, there may be areas in which due to construction, decoration or furnishing of the premises, Company determines, in its sole discretion that it would be impractical to conceal the wiring and in such cases, wiring will be exposed.
  3. Customer will pay 60% when placing your order with us and then pay the final 40% once the job is complete. We accept cash and cheques. If mains power is required at the point the power supply is installed you will need to organize this work at your expense. If you’re not sure about where you will need mains supply, simply contact us for free help and advice.
  4. Any additional work or equipment required which is not part of a standard installation will be paid for by you (the customer). All costs will be agreed before work commences whenever possible.
    All works exclude the requirement for additional perimeter lighting which will, if required, be paid for by the customer.
    Customer agrees to provide for lifting and replacing carpeting if required for the installation of floor mats or wiring.
  5. Customer understands that installation requires drilling holes in interior and exterior walls. Company limits its liability to the patching of said holes and Company cannot be responsible for providing paint or wall coverings to match those colors or coverings existing within Customer’s premises.
  6. Title to the equipment is to remain with Company until the full purchase price is paid. Failure to pay the purchase price of the installed equipment when due shall give Company the right, without obligation to redecorate or repair the premises or any other liability, to repossess that equipment with or without notice, and to avail itself of any legal remedy. Any costs for collection, including reasonable attorney fees are at the Customer’s expense.

Access

Access to customer’s premises will be made available to the Company’s employees engaged on the security system at times during normal working hours. Visits will be by appointment.

If the Company is prevented from completing all such work during normal working hours then the Company reserves the right to make a charge for any additional cost involved.

Notification of Faults

The customer must notify the Company immediately of a fault occurring with the security system and the Company will repair such fault as soon as possible after receiving notification subject to the terms of any warranty or maintenance contract in force at the time of the reported fault. The customer shall pay for the cost of such repairs, call out or labor charges subject to any maintenance agreement which may be in force at that time.

Third Party Costs

The customer shall be responsible for any charges raised by the Police, Fire Authority, network provider or any other third party involved in providing support services to the subscriber resulting from the security system. (Example: cost involved in transporting police personnel around to investigate incident)

Changes to agreed Specifications/Delays

The cost of any variation, changes to agreed specifications or additional work required by the customer will only be carried out following written agreement between the parties. Any costs incurred by the company resulting from delays to complete a security system caused by the customer, contractor or sub-contractor engaged by or on behalf of the customer then the Company reserves the right to make an additional charge for the additional time.

 Alterations

The customer shall not alter or move from its original position, or allow such alteration or removal, any part of the equipment that constitutes the security system, or any part thereof without notifying the company in writing. The customer will not permit without the company’s permission any person or organization access to interfere, adjust or tamper with the security system at any time. Any such alteration or removal, interference or tamper will invalidate all warranty on the security system.

Terms of Payment

All payments are due immediately on delivery of goods or completion of the security system and until such time as full payments are received by the company from the customer the equipment shall remain the property of the company. No credit terms are authorized to any customer unless specifically agreed in writing by the company. Monthly maintenance and monitoring premiums are due on each month of the completion date of the security system. If any payment due or part thereof is more than 14 days in arrears from the date of invoice then the company shall not be bound to perform any of its obligations here-under.

Delivery and Installation

The company will endeavor to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.

Warranty

During the period of 3 months following the date of delivery or completion the company undertakes to replace free of charge any faulty or defective equipment fitted by the company but only in so far as such fault or defect arises from faulty materials or workmanship. No other guarantee, condition or warranty shall be incorporated or implied herein unless specifically agreed in writing by the Company. Specifically, but without prejudice to the generality of the foregoing, where the equipment purchased or security system is normally the subject of a maintenance contract and the customer does not have a current maintenance contract the

Company shall not be liable for any claim whatsoever arising from failure of the equipment or security system in any way and the customer shall indemnify the company against any such losses arising from the same.

All equipment is subject to the manufacturer’s variance and tolerance, details of which will be supplied to the customer on written request. The Company will not be liable for any loss or damage arising as a result of variations in the manufacturers or Company’s specifications or any technical data supplied.

Where the customer claims that equipment or the security system does not comply with the Agreement for Sale this must be made in writing to the Company within 14 days of the receipt of the issue of the completion certificate otherwise no claim will subsist and the equipment or security system will be deemed to be in all respects in compliance with the Agreement. The Company assumes no responsibility for any change in specifications requested by a customer unless the Company confirms such change in writing; any price variation resulting from such change will become effective immediately upon acceptance of such change.

The Company reserves the right to make changes in the design of equipment or add to or improve or change equipment in order to comply with current standards or availability of equipment.

Where the equipment is sold under a Consumer transaction nothing in this Agreement shall alter or in any way affect the statutory rights of the Consumer.

Cancellation

Once accepted, the Agreement of Sale can only be cancelled within 7 days of the signing of the Agreement. Where the customer cancels the agreement outside this period a 2% charge against the total cost of the agreed sale shall become payable by the customer. No refunds for any unused portion of any maintenance or monitoring period will become payable by the company where the customer cancels any maintenance or monitoring agreement.

Electrical Supplies

The customer shall supply and fit at its own expense a suitable mains power supply which complies with the current Institute of Electrical Engineers Rules & Regulations for use by the security system.

Right of Assignment

The Company shall be entitled to assign all or any of its rights under this agreement and to perform any of its obligations through sub-contractors. The customer’s rights under this agreement are not assignable or transferable without the prior written consent of the company.

Retention of Title

Until such time as the customer or leasing agent has paid all sums due to the company under this agreement, title to the system shall remain with the company. Without prejudice to any other rights which the company may have, the company may repossess, re-sell or trace any equipment or the proceeds of sale in the customers hands or in the hands of any trustee in bankruptcy, liquidator or receiver at any time after any payment has become due or immediately upon or after the commencement of any proceedings involving the customer. For such purpose the company’s servants or agents may apply to enter the premises of the customer or his third party where the company has reason to believe any such goods are. In the case where the customer is a limited company the director(s) and/or controlling shareholder agrees by acceptance of this sales agreement, to provide a personal guarantee to the company against the value of the goods or services covered by this agreement and agree to indemnify the company against any losses resulting from the customer becoming bankrupt, entering liquidation or ceasing to trade.

Termination for Breach of Agreement

If the customer shall commit any breach of this agreement or any payment shall be in arrears the company may forthwith by notice in writing to the customer determine this agreement without prejudice to its right to recover any sum due here under through legal action and the company shall thereupon at its discretion be entitled to terminate any other agreement that may exist with the customer.

Variations

No terms, representations, additions or variations other than those embodied in this agreement shall be binding upon the company unless accepted by the company in writing. Any terms or conditions contained in a customer’s order shall only be binding upon the company in so far as they are not inconsistent with these conditions and do not remove any of the company’s rights under this agreement.

The agreement shall be constructed in accordance with the Laws of Ghana.

These terms and conditions are revised and issued June 1st 2016 and supersede all previously issued terms and conditions of trading.

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