Cliqenect ICT Solutions

Installers of CCTV Surveillance equipment for home and office

CCTV Packages Book Appointment

Frequently Asked Questions

  • What is a DVR?
    DVR stands for Digital Video Recorder. A DVR is capable of taking the video from digital or analog cameras and recording it into a digital format on a storage medium such as a hard drive.
  • How many hours of video can a DVR record?
    The length of record depends on number of cameras, number of picture frames per second (FPS) setting and amount of available storage space. Cliqenect setup DVRs are pre-configured to record up to a minimum of one (1) month with a 500GB hard drive.
  • What happens when video storage medium is full?
    When all the storage space is used up, the DVR will record over the oldest data on the storage medium. Which means if your DVR is configured to store one (1) month of video footage, you will always have the latest video footage from current time, to dating back one (1) month.
  • How does motion detection work? Does the camera, software or both play any role in detection?
    Motion detection works through the software in the DVR system by recording video when pixels (picture elements) in the image change. Cliqenect configured DVRs offer a sensitivity scale to adjust the sensitivity of the motion detection.
  • Can I view live and recorded video locally?
    Yes
  • Can I view live and recorded video remotely?
    Viewing live and recorded video is only possible with the presence of an internet connection and a dedicated IP address or Dynamic DNS address. Cliqenect does not provide internet connection.
  • What kind of broadband internet do I need? How much internet bandwidth?
    Basic DSL, cable or 3G wireless connections will suffice in most cases.
  • Can several users view one camera feed at once?
    Most Internet-enabled DVR systems allow multiple users to view the same site simultaneously. However, as more users view the same camera feed, bandwidth will be shared between users and picture quality will be poor. Cliqenect recommends a maximum of two (2) online remote users accessing video feed simultaneously.
  • Can I record audio?
    The DVR system comes with the option to record audio. However most CCTV cameras do not come with built in audio. A separate audio kit must be fitted at additional cost if audio data is required.
  • Can I use my existing cameras when upgrading my system?
    Yes, you can use your existing CCTV cameras. Cliqenect configured DVRs can accept data from your existing CCTV cameras that worked with you older DVR.
  • Can I zoom in with a camera?
    Only digital zooming is possible with standard CCTV cameras. For lossless picture quality zooming, a special camera called a Pan-Tilt-Zoom (PTZ) camera is required.
  • What happens if there is power outage?
    Cliqenect configured DVRs will come back on as soon as power is restored. However, we strongly recommend surge protection and an uninterruptible power supply (UPS) unit. A surge protector prevents high voltage damaging equipment, and UPS keeps the DVR running long enough to identify intruders who may have cut power to your premise to disable your DVR!
  • Can the DVR report an alarm?
    Yes, your Security DVR has this option but will require an internet connection to send notifications to your email.
  • There seems to be a problem with a camera or my DVR, what should I do?
    Call +233 26 527 7955 during office hours or head over to www.cliqenect.com/one, scroll down and click ‘Login’. Log in with your email address and your chosen password. Click ‘Book Appointment’ and click the Calendar Icon or ’Schedule Now’ text. Select ‘Book CCTV Repairs/Maintenance Session’ and choose a convenient date and time. Click ‘Proceed’ and Cliqenect will contact you.
  • How do I find my login password?
    At www.cliqenect.com/one/login, select ‘Lost your password?’ and enter your email you registered with us.
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